1. A Returned Goods Authorization (RGA) number must first be obtained from Laurens Cottage by calling 866-929-9133. This number allows us to track your package through the return process. This RGA must be clearly marked on the outside of your package. Failure to indicate this RGA number on the outside of your package may result in delayed processing time. No claim for return will be accepted without first obtaining an RGA number from a customer service representative of Laurens Cottage.
2. A copy of the original invoice with the returned item circled must accompany the RGA.
3. All personalized jewelry and gifts are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving as the original order. If there is a change in the engraving, it will be charged as a new item.
4. All returns that are not damaged of a defect in materials or workmanship will be assessed a 15% restocking fee. These goods must also be returned in their original packaging and in resalable condition.
5. All Merchandise carries a one (1) year warranty against breakage. No returns will be accepted after 30 days of the original invoice date other than items that are broken due to the defect in materials or workmanship.
6. Damaged items will be repaired or replaced at the discretion of Laurens Cottage. If it is determined that there is no damage, the item will be returned to the customer at their cost and no credit will be issued.
7. Any applicable return postage credits will be issued only if the package is returned using standard US Postal Service. Credits will not be issued for upgrade to Priority Mail, Delivery Confirmation of Insurance.
8. Returns will not be processed for customers with past due account balances until the account is made current.

Damaged and Shortage Claims

Claims for damaged goods, due to shipping, or shortage must be reported to Laurens Cottage within 5 business days of receipt. All damaged merchandise must be returned in the original carton in order to file a claim with UPS. An RGA number must be obtained before returning to Laurens Cottage.
Returns for any reason will not be accepted without an RGA number issued by Laurens Cottage.

Back Orders

While Laurens Cottage makes every effort to maintain stock of all styles offered; this may not always be possible. In the event an item is out of stock, we will make every attempt to ship the item as soon as possible. When an item is back ordered, you will be given an approximate arrival date. These dates cannot be guaranteed.